No, creating an account is not mandatory; you can place an order as a guest. You may also choose to create an account to place your order. This will allow you to save time on your next purchase and only enter your billing and shipping addresses once, as well as log in to your account to track or cancel an order.

Yes, we also deliver to Belgium and Switzerland.

Yes, delivery is free with no minimum purchase. We deliver to your home in France, Belgium, and Switzerland. "No Stress" delivery is included: delivery directly to your mailbox if the size of the item allows, in case you are not at home at the time of delivery.

If your mailbox cannot accommodate your parcel, your order will be delivered to the nearest pick-up point.

We deliver to your home within 8 to 12 days, in France, Belgium, and Switzerland via Colissimo. The "No Stress" delivery is included: delivery directly to your mailbox or to a Pickup Point if you are not at home at the time of delivery. Please note that our delivery time may be extended during periods of high demand.

We use Colissimo for most of our deliveries. 

An email will be sent to you as soon as your order is shipped, including your tracking number.

The majority of the leathers we use at Clément Dorel are full-grain, first-layer leathers, renowned for their exceptional quality and durability. These leathers come mainly from Italy, Brazil, and Argentina, countries known for their expertise and tradition in high-quality leather tanning.

Clément Dorel products are made in Asia, a decision made after thorough research to identify the best artisans and the highest quality materials. Asia has been renowned for generations for its exceptional know-how and unrivaled expertise in leatherwork, which enables us to ensure exemplary quality and finish for each product.

It is important to note that many luxury brands choose to manufacture their products in Asia due to the excellence of craftsmanship in these regions. This trend is a testament to the ability of these countries to produce high-quality leather goods.

We work closely with our partners to ensure that each piece meets our standards of quality and durability. This approach allows us not only to maintain a high level of quality, but also to offer our products at competitive prices.

Clément Dorel's commitment to quality and excellence is at the heart of our brand identity. We are proud to present a collection that embodies both modernity, accessibility, and our passion for the exceptional.

If you have not received your parcel despite the delivery notifications, please contact our customer service so that we can find a quick solution.

Yes, returns are easy and free. If an item does not meet your expectations, we will send you a return label. You do not have to pay anything. Simply send us an email with the reason for your return and we will take care of the rest.

Once your return package has been received, we will immediately refund your order to the bank account used for your payment.

You may return your order within 60 days after the date of receipt.

Very simply. Write us an email with the reason for your return and we will send you a label ready to be printed and attached to your package. As soon as we receive it, we will proceed with the refund of your items.

We accept payments by credit card, Visa, MasterCard, American Express, Paypal, Apple Pay, Google.

Of course, your online payment is completely secure. All online payments by bank card or credit card are made via the SSL/TLS security protocol, which encrypts your banking details when they are transmitted to secure banking servers. This means that no banking information concerning you passes through our site. We also use the "3D secure" protocol, which secures the payments you make by bank card and prevents fraudulent use.